Policies
What Is a Pre-Order?
A pre-order allows you to reserve your item before it is produced and shipped. At Saint + Stitch, pre-orders help us create thoughtfully made pieces in limited quantities—reducing waste while maintaining quality.
Processing & Shipping Timeline
Pre-order items are thoughtfully produced and typically ship within 3-4 weeks from the order date. Once your order ships, you will receive a confirmation email with tracking details.
Why We Offer Pre-Orders
We believe in intentional production. Pre-orders allow us to:
- Produce in small, considered batches
- Maintain quality and craftsmanship
- Avoid overproduction
Your patience allows us to create pieces that are truly worth the wait.
Important Notes
- Pre-order items are not ready to ship immediately
- All timelines are estimated and may shift slightly due to production
- By placing a pre-order, you acknowledge and agree to the extended processing time
We want you to love your Saint + Stitch pieces. If something isn’t quite right, we’re here to help
— within the guidelines below.
RETURN ELIGIBILITY (SCRUBS ONLY)
We accept returns on regular-priced scrub tops and pants within 14 days of delivery, provided that items:
Are unworn, unwashed, and unused (trying on is okay)
Are returned in original condition
Have original tags attached
Are returned in original packaging
Include proof of purchase
Items showing signs of wear, washing, stains, damage, or missing tags will not be accepted and will be returned to the sender.
NON-RETURNABLE ITEMS
Scrub Hats
Due to hygiene reasons, all scrub hats are final sale and are not eligible for return, refund, or exchange.
Final Sale & Discounted Items
Items discounted 40% or more are final sale
Final sale items are not eligible for returns, exchanges, or store credit
EXCHANGES (SUBJECT TO AVAILABILITY)
We are happy to offer exchanges on eligible scrub apparel within 14 days of delivery, based on stock availability.
Customers are responsible for return shipping
Saint + Stitch will cover shipping for the exchanged item sent back to you.
If an exchange request is not completed within 14 days, the item will be restocked
To initiate an exchange, please contact us at:
contact@saintandstitch.co
RETURN PROCESS
To start a return, please email contact@saintandstitch.co with your order number and reason for return. Our team will provide return instructions.
Customers are responsible for return shipping costs.
We recommend using a tracked shipping service
Original shipping fees are non-refundable
Returns must be shipped back within 14 days of approval.
DAMAGED OR FAULTY ITEMS
If you believe your item is defective or damaged upon arrival, please contact us within 48 hours of delivery with photos and your order number.
Once received and inspected, we will contact you regarding a replacement, exchange, or
refund.
REFUNDS
Once your return is received and inspected, you will be notified of approval or rejection.
Approved refunds are issued to the original payment method
Refunds are processed within 7–10 business days after inspection
Shipping fees are non-refundable
Banks may take additional time to post the refund
If more than 15 business days have passed since your return was approved, please contact us at contact@saintandstitch.co.
RIGHT TO REFUSE RETURNS
Saint + Stitch reserves the right to refuse any return or exchange if items show signs of wear, washing, damage, alteration, or if original tags are not attached. In such cases, the item will be returned to the sender.
CONTACT
For all return, exchange, or refund inquiries:
📧 contact@saintandstitch.co or @saintandstitchco